Terms & Conditions

Effective Date: 5 October 2026

Welcome to Jungle Serenity. These Terms & Conditions govern your use of our website, villa booking services, and your stay at Jungle Serenity. By accessing our website or making a booking, you agree to these terms.

1. About Jungle Serenity

Jungle Serenity is a villa retreat located at:

Chhajdiwali, Pavagadh-Shivrajpur Road, Tal-Halol, Dist-Panchmahal, Gujarat, India

Our website allows guests to view information about the property, check villa availability, submit booking details, and make online payments.

2. Booking the Villa

Jungle Serenity offers villa accommodation for guests.

A booking request submitted through the website does not automatically guarantee a reservation. A reservation becomes confirmed only after:

• The required booking information has been submitted;
• The selected villa and dates are available;
• The payment has been successfully completed and verified; and
• A booking confirmation has been generated or communicated by Jungle Serenity.

Availability is subject to change until the booking is successfully confirmed.

3. Booking Information

Guests are responsible for providing accurate and complete information when making a reservation, including:

• Full name
• Phone number
• Email address
• Check-in date
• Check-out date
• Number of villas

Jungle Serenity is not responsible for problems caused by incorrect or incomplete information provided by the guest.

4. Check-In and Check-Out

Unless otherwise communicated by Jungle Serenity:

Check-in: After 12:00 PM
Check-out: Before 11:00 AM

Guests are expected to follow the property’s check-in and check-out timings.

Early check-in or late check-out may be possible depending on availability and may be subject to additional charges.

5. Maximum Occupancy

The Jungle Serenity villa accommodates up to 4 guests.

Guests must not exceed the maximum occupancy permitted for the booked villa unless prior approval has been obtained from Jungle Serenity.

Additional guests may be refused entry or may be subject to additional charges where applicable.

6. Villa Use

The villa must be used only for lawful and appropriate residential or holiday purposes.

Guests must:

• Treat the property, furniture, fixtures, equipment, and facilities with care;
• Follow reasonable instructions provided by Jungle Serenity staff;
• Keep the property reasonably clean and orderly;
• Respect other guests, staff, and surrounding residents;
• Use the property’s facilities responsibly.

Commercial, illegal, or unauthorized activities are strictly prohibited.

7. Property Damage

Guests may be responsible for damage, loss, or destruction caused to the property, furniture, equipment, fixtures, or other belongings due to their actions or negligence.

Jungle Serenity reserves the right to recover reasonable costs associated with such damage.

Normal wear and tear will not be treated as guest-caused damage.

8. Swimming Pool and Other Facilities

Guests use the swimming pool and other property facilities at their own responsibility.

Guests should follow all safety instructions and property rules when using these facilities.

Children should be supervised by a responsible adult at all times.

Jungle Serenity shall not be responsible for accidents or injuries resulting from improper, unsafe, or unauthorized use of the property’s facilities, except where liability cannot legally be excluded.

9. House Rules

Guests are expected to comply with all house rules communicated before or during their stay.

The following activities are not permitted without prior approval:

• Unauthorized parties or events
• Excessive noise
• Illegal activities
• Damage to property
• Unauthorized commercial activities
• Activities that create a safety risk
• Exceeding the permitted occupancy

Jungle Serenity may take appropriate action if a guest seriously violates the property rules.

10. Parties and Events

Parties, large gatherings, events, or functions are not permitted unless specifically approved by Jungle Serenity in advance.

Guests must not organize gatherings that exceed the property’s permitted occupancy or create excessive noise or disturbance.

11. Payment

All booking prices displayed on the website are subject to applicable taxes and charges.

The final payable amount will be shown before the guest proceeds with payment.

Online payments may be processed through third-party payment providers such as PhonePe.

Jungle Serenity does not request or store confidential payment credentials such as UPI PINs, banking passwords, or complete card security information.

12. Payment Confirmation

A payment is considered successful only after the payment status has been verified by the applicable payment system.

A payment attempt that is pending, failed, cancelled, or not verified does not guarantee a confirmed booking.

If money has been deducted but the booking status is not confirmed, the guest should contact Jungle Serenity with the relevant transaction details.

13. Cancellation and Refunds

Cancellation and refund requests are governed by our Refund & Cancellation Policy.

Guests should review the Refund & Cancellation Policy before completing a booking.

Refunds, where applicable, will be processed according to the applicable cancellation terms and payment provider procedures.

14. Changes to Bookings

Requests to change booking dates, villa quantity, or other reservation details are subject to availability.

A booking change is not confirmed until Jungle Serenity confirms the change.

Any difference in applicable booking charges or taxes may be payable by the guest.

15. No-Show

If a guest does not arrive for a confirmed booking and does not contact Jungle Serenity, the booking may be treated as a no-show.

No-show bookings may not be eligible for a refund, subject to the applicable Refund & Cancellation Policy and applicable law.

16. Availability

Villa availability displayed on the website is based on the availability information maintained by Jungle Serenity.

Availability may change as bookings are received.

The booking system may re-check availability before payment to help prevent overbooking. A reservation is not considered confirmed until the payment has been successfully verified.

17. Website Information

We make reasonable efforts to keep the information on our website accurate and up to date.

However, photographs, descriptions, amenities, availability, pricing, and other information may occasionally change.

Jungle Serenity reserves the right to correct errors, update information, or make reasonable changes to its services without prior notice.

18. Third-Party Services

Our website may use third-party services for purposes such as:

• Payment processing
• Email delivery
• Website hosting
• Analytics
• Security
• Other technical services

These services may operate under their own terms and privacy policies.

Jungle Serenity is not responsible for the independent policies or practices of third-party service providers.

19. Website Availability

We make reasonable efforts to keep our website available and functional.

However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

Temporary interruptions may occur because of maintenance, technical problems, hosting issues, network failures, or circumstances beyond our reasonable control.

20. Limitation of Liability

Jungle Serenity will take reasonable steps to provide the services described on the website.

To the extent permitted by applicable law, Jungle Serenity will not be responsible for indirect, incidental, or consequential losses arising from the use of the website or services.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

21. Force Majeure

Jungle Serenity shall not be responsible for failure or delay in providing services caused by circumstances beyond its reasonable control, including:

• Natural disasters
• Severe weather
• Government restrictions
• Public emergencies
• Power or infrastructure failures
• Fire
• Security incidents
• Transportation disruptions
• Other unforeseen circumstances

Where reasonably possible, Jungle Serenity will communicate with affected guests and attempt to provide an appropriate solution.

22. Guest Responsibility

Guests are responsible for:

• Providing accurate booking information;
• Following property rules;
• Taking reasonable care of their personal belongings;
• Following safety instructions;
• Supervising children where necessary;
• Respecting the property and surrounding environment.

Guests should not leave valuable personal belongings unattended.

23. Personal Belongings

Jungle Serenity is not responsible for loss, theft, or damage to personal belongings unless such responsibility arises under applicable law.

Guests are advised to keep valuable items secure during their stay.

24. Privacy

Personal information submitted through our website and booking system is handled according to our Privacy Policy.

By making a booking or submitting information through our website, you acknowledge that your information may be processed for booking, payment, communication, customer support, security, and other legitimate business purposes described in our Privacy Policy.

25. Intellectual Property

All website content, including text, graphics, logos, photographs, designs, branding, and other materials belonging to Jungle Serenity may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.

26. Prohibited Website Use

You must not use our website to:

• Submit false or misleading information;
• Attempt unauthorized access;
• Interfere with website functionality;
• Introduce malicious code or harmful software;
• Attempt to bypass security measures;
• Use automated systems to abuse the booking system;
• Conduct fraudulent transactions;
• Use the website for unlawful purposes.

Jungle Serenity reserves the right to restrict or terminate access where misuse is suspected.

27. Termination or Refusal of Service

Jungle Serenity reserves the right to refuse or cancel a booking where there is reasonable evidence of:

• Fraudulent activity;
• Incorrect or misleading booking information;
• Unauthorized use of payment methods;
• Serious violation of property rules;
• Safety concerns;
• Illegal activity; or
• Other circumstances where refusing the booking is reasonably necessary.

Where a refund is legally or contractually applicable, it will be handled according to the applicable refund terms.

28. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions or services provided by Jungle Serenity shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the relevant location in Gujarat, India, subject to applicable law.

29. Changes to These Terms

Jungle Serenity may update these Terms & Conditions from time to time to reflect changes in our services, booking process, property rules, payment methods, or applicable legal requirements.

The updated version will be published on this page with a revised effective date.

Guests are encouraged to review these Terms & Conditions before making a booking.