Effective Date: 5 October 2026

At Jungle Serenity, we aim to provide a smooth and comfortable villa booking experience. This Refund & Cancellation Policy explains the terms applicable to bookings made through our website.

1. Booking Confirmation

A villa reservation is considered confirmed only after:

• The required booking information has been submitted successfully; and
• The applicable booking amount has been successfully received and verified.

A payment attempt that is unsuccessful, cancelled, pending, or not verified does not guarantee a confirmed reservation.

2. Cancellation by Guest

Once a booking has been successfully confirmed, cancellation and refund eligibility will depend on the cancellation terms communicated to the guest at the time of booking or confirmation.

If no separate cancellation terms are displayed for a particular booking, guests should contact Jungle Serenity as soon as possible to request cancellation.

Cancellation requests can be made through:

Email: contact@jungleserenity.com
Phone: +91 967 536 436

Please provide your booking details when requesting a cancellation.

3. Refund Eligibility

Where a refund is approved, the refundable amount will be determined based on the applicable cancellation terms and the circumstances of the booking.

Any applicable non-refundable amount, cancellation charge, administrative charge, or other permitted deduction may be deducted before processing the refund.

Applicable taxes or charges may also be treated according to the applicable booking and cancellation terms.

4. Cancellation Due to Non-Availability

If Jungle Serenity is unable to provide the booked villa for the confirmed dates due to circumstances within our control, we may offer:

• An alternative available date, subject to mutual agreement; or
• A refund of the eligible amount paid for the affected booking.

The applicable resolution will be communicated to the guest.

5. Cancellation by Jungle Serenity

Jungle Serenity reserves the right to cancel a reservation in exceptional circumstances, including operational issues, safety concerns, property-related problems, incorrect booking information, suspected fraudulent activity, or circumstances beyond our reasonable control.

Where a refund is applicable, the eligible amount will be processed according to the circumstances of the cancellation.

6. Payment Failure or Failed Transaction

If your payment fails and your booking is not successfully confirmed, you will not be charged for a completed booking.

If your bank, UPI provider, card issuer, or payment service provider shows that money was deducted despite the booking payment being unsuccessful, the transaction may require reconciliation with the payment provider.

In such cases, please contact us with your payment or transaction reference.

Email: contact@jungleserenity.com

We will assist in verifying the transaction status.

7. Duplicate Payments

If you believe you have been charged more than once for the same booking, please contact us immediately with the relevant transaction details.

After verification, any confirmed duplicate payment will be handled appropriately and, where applicable, refunded through the original payment method.

8. Refund Processing

Approved refunds will generally be initiated through the applicable payment channel or payment service provider.

The time taken for the refunded amount to appear in your bank account, card, UPI account, or other payment method may depend on the payment provider and banking institution.

Jungle Serenity cannot guarantee the exact time taken by a bank or payment service provider to credit a refund.

9. No Cash Refunds

Refunds, where applicable, will normally be processed through the original payment method or another appropriate electronic payment method.

Cash refunds are not normally provided for online bookings.

10. Check-In and No-Show

If a guest does not arrive for the confirmed booking without contacting Jungle Serenity in advance, the booking may be treated as a no-show.

A no-show may not be eligible for a refund unless otherwise agreed by Jungle Serenity or required by applicable law.

Guests are encouraged to contact us as soon as possible if they expect to arrive late or are unable to use their reservation.

11. Date Changes

Requests to change the check-in or check-out dates are subject to villa availability.

A date-change request does not automatically guarantee availability.

Any difference in booking price resulting from a date change may be payable by the guest. If the revised booking has a lower eligible amount, the applicable difference will be handled according to the cancellation and refund terms.

12. Taxes and Refunds

Where a refund is applicable, the treatment of GST or other applicable taxes will be determined based on the applicable tax rules and the nature of the transaction.

13. Force Majeure

Jungle Serenity will not be responsible for circumstances beyond its reasonable control, including natural disasters, government restrictions, severe weather conditions, public emergencies, infrastructure failures, or other unforeseen events.

In such circumstances, we will communicate with the guest and, where reasonably possible, offer an appropriate alternative or resolution.

14. How to Request a Refund

To request a cancellation or refund, please contact:

Jungle Serenity

Email: contact@jungleserenity.com
Phone: +91 967 536 436

Please include:

• Guest name
• Booking reference, if available
• Check-in date
• Check-out date
• Registered phone number
• Registered email address
• Reason for cancellation/refund request
• Payment or transaction reference, if applicable

Providing complete information will help us process your request more efficiently.

15. Policy Updates

Jungle Serenity may update this Refund & Cancellation Policy from time to time to reflect changes in our services, booking process, payment methods, or applicable requirements.

The updated policy will be published on this page with a revised effective date.