Privacy policy
Effective Date: 5 October 2026
At Jungle Serenity, we respect your privacy and are committed to protecting the personal information you provide when using our website, making a villa booking, contacting us, or using any of our services.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it.
1. About Jungle Serenity
Jungle Serenity is a villa retreat located at:
Chhajdiwali, Pavagadh-Shivrajpur Road, Tal-Halol, Dist-Panchmahal, Gujarat, India
Website: https://jungleserenity.com/
For privacy-related questions, you can contact us at:
Email: contact@jungleserenity.com
Phone: +91 967 536 436
2. Information We Collect
When you use our website or make a villa booking, we may collect information that you voluntarily provide to us, including:
- Full name
- Phone number
- Email address
- Check-in date
- Check-out date
- Number of villas requested
- Booking duration
- Booking and payment information
- Transaction or payment reference details
- Information you provide when contacting us
- Any other information you voluntarily submit through our website
We only request information that is reasonably necessary to process your booking, provide our services, communicate with you, and maintain booking records.
3. How We Use Your Information
We may use the information collected through our website to:
- Process and manage villa reservations
- Check villa availability for your requested dates
- Confirm your booking details
- Calculate booking charges, including applicable taxes
- Process payments
- Send booking confirmations
- Send payment success, failure, or status notifications
- Contact you regarding your reservation
- Respond to questions, requests, or support inquiries
- Maintain booking and transaction records
- Improve our website and booking experience
- Protect our website and services against misuse, fraud, or unauthorized activity
- Comply with applicable legal and regulatory requirements
Your personal information will not be used for unrelated purposes without an appropriate legal basis or your permission where required.
4. Villa Booking Information
When you use our online booking system, the information you provide is used to determine the availability of villas for your selected check-in and check-out dates.
The booking system may also use your selected number of villas and stay duration to calculate the applicable booking amount and taxes.
Before payment is initiated, the availability of the selected villa quantity may be checked again to help prevent bookings exceeding available inventory.
5. Payment Processing
Payments for bookings may be processed through PhonePe or other payment services made available by Jungle Serenity.
When you proceed to payment, relevant booking information and the amount payable may be transmitted to the applicable payment service provider for processing.
Jungle Serenity does not request or store your complete payment card number, UPI PIN, banking password, or other confidential payment credentials on our website.
Payment providers may process your information according to their own privacy policies and terms.
6. Booking and Payment Records
We may maintain records related to your booking, including:
- Booking reference
- Guest information
- Check-in and check-out dates
- Number of villas
- Stay duration
- Booking amount
- Applicable GST or other taxes
- Payment status
- Transaction or payment reference
- Booking creation and update information
These records help us manage reservations, verify payments, provide customer support, and maintain appropriate business and financial records.
7. Email Communications
If you provide an email address while making a booking, we may use it to send:
- Booking confirmation
- Payment confirmation
- Payment failure notifications
- Booking-related updates
- Important information regarding your reservation
- Customer support communications
We may also send necessary administrative notifications to our authorized booking or support personnel.
We do not use your booking email address for unrelated promotional communications unless permitted by applicable law or you have provided the necessary permission.
8. Phone Communications
We may use the phone number you provide to:
- Confirm booking information
- Contact you regarding your stay
- Provide booking assistance
- Resolve payment or reservation-related issues
- Provide important updates regarding your booking
We will try to keep communications relevant to your booking or interaction with Jungle Serenity.
9. Cookies and Website Technologies
Our website may use cookies and similar technologies to provide essential website functionality, improve performance, remember certain preferences, and understand how visitors use the website.
Some cookies may be necessary for:
- Website functionality
- Booking form operation
- Session management
- Security
- Payment or booking-related processes
You may be able to control or disable certain cookies through your browser settings. However, disabling essential cookies may affect some website or booking functionality.
10. Information Sharing
We do not sell or rent your personal information.
We may share limited information with trusted service providers where reasonably necessary to operate our services, including:
- Payment processing providers
- Website hosting providers
- Email delivery or communication providers
- Technical service providers
- Security and fraud-prevention services
- Professional or legal advisers where necessary
- Government authorities or law-enforcement agencies where legally required
Information shared with service providers will be limited to what is reasonably necessary for the relevant purpose.
11. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmission or electronic storage is completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing and managing bookings
- Providing customer support
- Maintaining business and financial records
- Resolving disputes
- Preventing fraud or misuse
- Meeting legal, accounting, tax, or regulatory requirements
When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.
13. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
- Request information about the personal data we process
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Raise a privacy-related complaint or concern
Requests may be made by contacting us using the details provided below.
We may need to verify your identity before processing certain requests.
Applicable Indian data protection law provides individuals with rights concerning personal data and requires appropriate notice regarding the personal data being processed and the purposes for processing. MeitY
14. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services.
These third-party services may have their own privacy policies and terms. Jungle Serenity is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party service you access through our website.
15. Children’s Privacy
Our website and villa booking services are not specifically directed toward children.
We do not knowingly request or intentionally collect personal information from children for purposes unrelated to providing our services.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, legal requirements, or privacy practices.
Any updated version will be published on this page with a revised Effective Date.
We encourage you to review this Privacy Policy periodically.